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Our
Privacy Statement
This policy describes what you can expect from home-from-home-edinburgh.co.uk
website regarding personally identifiable information ("personal information").
This policy is a part of the home-from-home-edinburgh.co.uk Terms
and Conditions. It does not address anyone else's practices or our practices beyond
the home-from-home-edinburgh.co.uk site.
We are committed to protecting
your privacy, and take our responsibilities regarding the privacy of your information
very seriously. This policy explains how we use your information and how we protect
your privacy.
We use the latest Secure Sockets security protocols. When
you book using our secure servers, all of your personal details are encrypted.
This means that your information, which includes your name, address, and credit
or debit card number, cannot be read as it travels over the internet.
Your information is held in our secure databases located in the United Kingdom.
We have access to your information in order to process your booking. As required
by the applicable Data Protection law, we follow strict security procedures in
the storage and disclosure of information which you have given us, to prevent
unauthorised access and use of your information.
When do we collect
information?
You may supply us with personal information when you:
· | Book
an apartment through the home-from-home-edinburgh.co.uk website | · | Provide
us with a review of the apartment after you have stayed there | · | Contact
us by e-mail, post or otherwise |
What
information do we collect? How do we use it?
The personal information
you provide through online collections forms on the site may be used by us for
providing you the services you request in the manner described below:
| | When
Booking: | | · | We
require certain information to allow us to process your booking and notify you
of the booking confirmation. When you book, we will need to know the name of the
person making the reservation and a name for each room booked, your name, a postal
address and email address, as well as your credit or debit card number, CVC number
and expiry date | | · | We
ask for your telephone number so that we our customer support representatives
can contact you if there is a question concerning your reservation.
|
| | Special
Offers: | | ·
| From
time to time we may have special deals that may be of interest to you. When you
book with us, you will have the opportunity to opt-in to receive these communications.
| | · | Every
Special Offer email that you receive from us will contain an unsubscribe link.
Selecting that link will allow you to opt-out of receiving subsequent communications.
|
| | Surveys
and Competitions: | | · | Participation
in surveys and competitions is voluntary and you have the choice whether or not
to disclose any information. | | · | We
may request information from you via email surveys or competitions. Survey information
will be used for the purposes of monitoring or improving the use and satisfaction
of our site - for example, we may invite your comments on the ease of using our
booking service.
|
| | Feedback
and Reviews: | | · | Providing
feedback and reviews of apartments you have stayed in is voluntary and you have
the choice whether or not to disclose any information. |
Personal
Information of Third Parties
If you provide us with personal information
about other individuals in order to make a booking through this site, it is your
responsibility to inform that person about his/her rights and to obtain the explicit
consent of those individuals to the collection, use, processing and transfer of
that personal information in the manner described in this policy.
Cookies and Site Tracking
We may use "cookies" (detailed below),
to enable our site to display in your preferred language, and to measure the proportion
of our bookings that originate from customers who have previously booked with
us.
Like many ecommerce sites we use "cookies" to register
your preferences. Cookies are a system whereby a message is given to your web
browser by our web server. This text message is stored by your browser in a text
file called something like 'yourname@xxxxx.txt'.
Each time the browser
requests a page from our server, this text message is sent back. A cookie's main
objective is to allow our server to identify visitors to the website and gives
us the opportunity to tailor the site to your needs. For example, if you choose
to view the site in French, we may set a "cookie" on your machine so
that the next time you return to the site, it is automatically shown in French.
You may disable cookies by setting your browser accordingly. You may need
to configure your browser to notify you when it is about to place a cookie on
your machine and you can then decide if you want to accept the cookie or not.
The exact procedure will vary from browser to browser. The Help portion of the
toolbar on most browsers will tell you how to prevent your browser from accepting
cookies, how to have the browser notify you when you receive a new cookie, or
how to disable cookies altogether. However, if you choose not to accept cookies,
you may have a less satisfactory experience on the site.
Your access
provider assigns an IP address to your computer when you use the Internet. We
log each IP address that accesses the site, along with referring/destination URLs.
We use this data, as well as other data in our databases, to analyze site and
user behaviour, troubleshoot technical problems, identify fraudulent activity,
resolve disputes, and address complaints.
Data Changes
We
work to keep personal information accurate and up-to-date. We also work to retain
personal information for no longer than is necessary for the purposes for which
it was obtained. You may request that we edit or remove your personal information
from Home-from-Home-Edinburgh.co.uk at any time by emailing us.
We reserve
the right, without notice, to amend or delete any data or personal information
on the site which, in our sole discretion, is defamatory, obscene or materially
inaccurate or in breach of any law or advertising code of practice. Sharing
information:
We do not sell or rent your personal information. We may
share personal information with certain permitted third parties such as subsidiaries
and a small number of trusted partners who process data under our strict instructions
for the sole purpose of providing the services you have requested. Some of these
third parties may be located in countries not offering an equivalent level of
protection to that of the European Economic Area. | | Agents:
Many of the operations we perform require us to hire other companies to help us
with these tasks. For example, we hire companies to help us handle mail and email
(including sending and delivering packages, postal mail and email), analyze the
data we collect, handle credit card transactions and provide customer service.
The companies we employ to help us with these tasks have access to personal information
to perform their functions, but may not use it for other purposes. We require
all agents to which personal information is disclosed to enter into confidentiality
agreements to protect your personal information, to apply appropriate technical
and organizational security measures to help protect your personal information,
and to only process your personal information in accordance with instructions
received from us.
Suppliers: When you use home-from-home-edinburgh.co.uk
to reserve an apartment, we provide personal information to third-parties that
help facilitate the transaction.
Aggregate Statistics: We may
share aggregate statistics about our customers, traffic patterns, and reservations
with our respective suppliers and partners, but these statistics do not include
any personally identifying information.
Government Relations, Litigation and
Fraud Prevention: We may disclose personal information about you to the government
if we are required to do so by law or regulation, or if we think the disclosure
is appropriate and you authorize these disclosures. We may also disclose data
about you in connection with actual or potential litigation (a) if we are required
to do so by law or a court decision, (b) with your consent, if such disclosures
may potentially mitigate our liability, or (c) to enforce our rights, or (d) to
assist the police with the detection and prevention of on-line fraud.
Emergency
Situations: We may share personal information with third parties if certain emergency
situations require it. |
Sale
of Business
If our business is sold or integrated with another business
your details may be disclosed to our advisers and any prospective purchasers and
their advisers, which may be located in countries not offering an equivalent level
of protection to that of the European Economic Area and will be passed on to the
new owners of the business so that the new owners can continue to offer the services
currently offered by us.
Links
Any external links from our
web site are provided for convenience and purely informational purposes. While
we try to find sites that are of value to you, which we believe in good faith
provide lawful content and do not infringe applicable laws, we cannot be held
responsible for any content, political views or endorsements that may be found
in any of our external links. We are not responsible for the privacy practices
or the content of such web sites.
Your consent
By confirming
a reservation with us, you consent to the collection, processing, use and transfer
of your personal information by both us and, where relevant, permitted third parties
in the ways described in this policy.
An up-to-date privacy policy will be
maintained on this site so you are always aware, how we process your personal
information use it, and in what circumstances we disclose it. If you have any
questions about this privacy statement or would like more information about us,
please email us.
Data access
In accordance with the applicable
data protection law, you are entitled to request details of the personal information
we hold about you, and you have among other rights set forth by the applicable
law the following rights: you can access, modify, object or revoke for legitimate
reasons your consent to the processing of your personal information in accordance
with this policy. You can do so by emailing us. If you become aware that the personal
information we hold about you is inaccurate, you may request that we amend it.
Any requests should be made to us via email. |
